Measures have been taken for a pleasant visit, in complete safety and in compliance with the rules of social distancing .
As the Hergé Museum has a space of 3,600 square metres, it is possible for visitors to enjoy their visit without having to pass each other. The number of visitors is limited to 20 per exhibition room. The number of people present simultaneously in the Bookshop will be limited to 12.
Guided tours can be organised once again, only upon reservation at least two weeks in advance, by email firstname.lastname@example.org.
Groups are allowed on the principle of 'social bubbles' established by the National Security Council, with a maximum of 5 people excluding children
Entry is via the main entrance which is equipped with automatic double doors.
Specific markings are affixed throughout the Museum to cope with the arrival and circulation of visitors in order to respect the rules of social distancing.
Plexiglass protective screens have been installed at the reception of the Museum and Bookshop.
Hand sanitiser is available for visitors at the entrance and exit. Each visitor is required to disinfect his or her hands before entering and leaving the museum.
Wearing a mask is compulsory, except for children under the age of 12.
The cloakrooms are inaccessible, except in extenuating circumstances. Visitors are therefore invited to bring only small handbags.
Access to the toilets will be regulated according to the rules of social distancing.
The restaurant is open again according to the rules recommended by the National Security Council.
Products for sale in the bookshop cannot be touched.
On-site payments can only made by credit or contactless cards. No cash!
In order to reduce contact further, the Museum has an audio guide App which can be downloaded to a smartphone. Simply download in advance the Musée Hergé app from the App Store or Google Play. Download the content in the desired language. You can unlock the content at the Museum by scanning a QR Code with the App. The audio guide is then fully operational. If you don’t have a smartphone, it is still possible to use the audio guide provided free of charge by the Museum (except on "free Sundays", 5€ per audio guide)
All elements, supports and other objects accessible to the public will be cleaned and disinfected on a regular basis.